This Support and Updates Agreement ("Agreement") is entered into between Rysoft ("Provider") and the subscribing customer ("Customer") upon acceptance during the purchase process.
TERM: This Agreement constitutes a one (1) year commitment, billed monthly at $99.99 USD, for a total annual commitment of $1,199.88 USD.
1. SCOPE OF SUPPORT SERVICES
1.1 Software Support
Provider agrees to provide technical support for all features and functionality of the BOA Business Management Software. Any software defects, bugs, or malfunctioning features identified during the support period will be addressed in subsequent software releases. The timeline for such fixes shall be determined at the sole discretion of Rysoft development based on severity and complexity.
1.2 Software Updates
Customer will receive access to all software updates released during the subscription period, including:
- New features and functionality improvements
- Bug fixes and security patches
- Performance enhancements
- Compatibility updates
Provider will assist Customer with implementing these updates in their environment upon request.
1.3 Data Support
Provider will assist Customer with data-related inquiries, including retrieving requested data from the database using SQL management tools.
1.4 Installation Assistance
Provider will assist with product installation on Customer's environment, including:
- Installation and configuration of the .NET 8.0 Core Hosting Bundle
- Internet Information Services (IIS) setup and configuration
- SQL Server installation and configuration
- SQL Server Management Studio setup
- Windows Firewall rule configuration for the application
2. CUSTOMER RESPONSIBILITIES
2.1 Data Backup
Customer is solely responsible for implementing and maintaining a consistent backup strategy for the application database. This includes:
- Regular automated backups of database files
- Storing backup copies on a separate physical drive or storage device from where the live database resides
- Testing backup restoration procedures periodically
- Maintaining off-site or cloud backup copies as appropriate for their business needs
Provider shall not be held liable for any data loss resulting from Customer's failure to maintain adequate backups or from critical server failures affecting database files.
2.2 Network and External Access
If Customer chooses to make the application accessible from outside their local network (public internet access), Customer is responsible for:
- Configuration of network appliances (routers, firewalls, load balancers)
- Network security and access control
- Troubleshooting connectivity issues related to network infrastructure
2.3 SSL Certificates
Customer is responsible for obtaining, installing, and renewing SSL certificates if running the application securely via HTTPS.
2.4 Hardware and Operating System
Customer is responsible for all hardware and operating system maintenance of the server(s) or computer environment(s) on which the SQL Server and application reside, including:
- Operating system updates and patches
- Hardware maintenance and replacement
- Server performance monitoring
- Disk space management
3. EXCLUSIONS AND LIMITATIONS
3.1 Third-Party Integrations
Provider support does not cover any third-party integrations that:
- Connect directly to the database without using the official software integration API
- Have not been approved in writing by Provider
- Were not developed using the software's official integration functionality
3.2 Unauthorized Modifications
Provider support does not cover issues arising from unauthorized modifications to the application code, database schema, or configuration files.
3.3 Environment Issues
Provider is not responsible for issues caused by:
- Customer's hardware failures
- Operating system corruption or misconfiguration
- Network infrastructure problems
- Third-party software conflicts
- Malware, viruses, or security breaches in Customer's environment
4. SUBSCRIPTION TERMS
4.1 Billing
Customer will be billed $99.99 USD monthly via the payment method provided at checkout. This subscription represents a one-year commitment totaling $1,199.88 USD.
4.2 Annual Commitment
By subscribing to this service, Customer agrees to maintain the subscription for a minimum of twelve (12) consecutive months from the subscription start date.
4.3 Renewal
At the end of the initial one-year term, this Agreement will automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the renewal date.
4.4 Cancellation
Early cancellation requests within the initial one-year commitment period are subject to review. If the subscription is terminated before completion of the annual commitment, Customer may be responsible for the remaining balance of the annual commitment.
4.5 Post-Cancellation Rights
If Customer cancels after fulfilling the annual commitment, Customer retains the right to continue using the version of the software that was current at the time of cancellation, without further updates or support.
5. SUPPORT CONTACT
Support requests may be submitted via:
- Email: support@rysoft.pro
- Customer Portal: https://customer.rysoft.pro
Response times are based on request priority and current support queue volume.
6. ACCEPTANCE
By checking the acceptance box and proceeding with purchase, Customer acknowledges that they have read, understood, and agree to be bound by all terms and conditions of this Support and Updates Agreement.